TERMS & CONDITIONS


beFragrant terms and conditions makes it easy to do business with us!

By purchasing products from our site, you are consenting to our Terms and Conditions

Product pricing can from time to time be listed differently due to out dated brochures etc. The current price of all product is the price as indicated on beFragrant websites and all orders will be charged as per the listed website prices.

All candles unless otherwise noted in their descriptions are non-tinted, or manufactured without the use of dyes. The candles are white to off white in color depending on the color of the fragrance oil used.

Soy wax is a natural product, wet spots in jar candles are a general occurrence. They are not considered a defect nor do they affect the way the candle burns or the amount of fragrance released.

All candles unless otherwise noted in their descriptions are non-tinted, or manufactured without the use of dyes. The candles are white to off white in color depending on the color of the fragrance oil used.

Soy wax is a natural product, wet spots in jar candles are a general occurrence. They are not considered a defect nor do they affect the way the candle burns or the amount of fragrance released

RETURN POLICY

  • Any candle that is defective will be replaced at no charge
  • We can't accept returns on fragrance sprays.
  • We can't accept returns on custom products
  • We do not offer returns or refunds on a product because you did not like a specific fragrance. To insure that you will be satisfied with a particular scent, we suggest that you purchase a soy melt prior to purchasing a full sized product.

Other returns must be reported to us within ten business days from the date that you received the order. There is a 15% restocking fee. Non-damaged merchandise returned to us must be in the same condition as when it was sent. Credit for returned merchandise will be applied only after beFragrant inspects the returned merchandise and deems it resalable. All return shipping charges will be at your expense. We do not refund original shipping charges.

DAMAGES

All products sold by beFragrant are shipped in "NEW" condition. Please inspect all packages (in the driver's presence if possible) immediately upon receipt. Have the driver note any damages on the shipping documents before signing them. If undetected damage is discovered after the driver has gone you will need to notify us immediately so we can file a claim with the shipping company. You are required to save the box and packing material for seven days just in case UPS wants to inspect the damage before paying the claim. If you do not save the packaging materials and it is required for shipping company to process our claim we will not be able to issue a store credit. We must be notified in five (5) business days from the date of receipt of any damages. A store credit will be issued for damaged merchandise.

*Contents of this website are protected by patent and copyright law; any unauthorized use will be prosecuted to the fullest extent of the law.  Any infringement will be tried and prosecuted in the State of Idaho at the expense of the infringer.