SHIPPING & DELIVERY
beFragrant does not charge a handling fee.
FREE SHIPPING ONLY For our local Boise Team members we offer you the opportunity to pick up your orders directly from beFragrant Corporate
FLAT RATE GROUND $8.75 United States (contiguous 48 states) $9.75 Hawaii & Alaska, *Excludes Puerto Rico,*IF YOU REQUEST A DEADLINE THAT REQUIRES A RUSH, OUTSIDE THE STANDARD SHIPPING POLICY, WE WILL BILL YOU FOR THE ADDITIONAL SHIPPING CHARGE. Your order will ship once the extra shipping charges are paid.
Shipping of any order will leave our production facility within a maximum of 10 days from the date you close the order except in the case of a back order, holidays or the SUMMER SHIPPING policy; We may hold the Thursday & Friday shipping over until Monday to avoid the shipments sitting in hot trucks or warehouses over a weekend or holiday. We work very hard to get most orders out within just a few days. Tracking information is provided to you in your back office, email, and other smart devices.
INCORRECT ADDRESSES / RETURNED PACKAGES: Please make sure the shipping address is correct on your orders. If by chance there is an incorrect address and the package is returned to us, YOU WILL BE RESPONSIBLE TO PAY THE COST TO RE-SHIP THE PACKAGE TO THE CORRECT ADDRESS, AT THE ACTUAL COST IT COSTS US TO SHIP IT. We will invoice you the amount, and we will ship it when the re-shipping has been paid.
RETURNS AND EXCHANGES
- Any candle that is defective will be replaced at no charge
- We can't accept returns on fragrance sprays.
- We can't accept returns on custom products
We do not offer returns or refunds on a product because you did not like a specific fragrance. To insure that you will be satisfied with a particular scent, we suggest that you purchase a soy melt prior to purchasing a full sized product.
Other returns must be reported to us within ten business days from the date that you received the order. There is a 15% restocking fee. Non-damaged merchandise returned to us must be in the same condition as when it was sent. Credit for returned merchandise will be applied only after beFragrant inspects the returned merchandise and deems it resalable. All return shipping charges will be at your expense. We do not refund original shipping charges.
All products sold by beFragrant are shipped in "NEW" condition. Please inspect all packages (in the driver's presence if possible) immediately upon receipt. Have the driver note any damages on the shipping documents before signing them. If undetected damage is discovered after the driver has gone you will need to notify us immediately so we can file a claim with the shipping company. You are required to save the box and packing material for seven days just in case UPS wants to inspect the damage before paying the claim. If you do not save the packaging materials and it is required for shipping company to process our claim we will not be able to issue a store credit We must be notified in five (5) business days from the date of receipt of any damages. A store credit will be issued for damaged merchandise